Refunds, Returns, and Disclaimer
**Due to complications from Corona Virus impacts, the make and ship times up to 12 weeks**
We always suggest customers research their laws in their specific state and county as laws and tolerances differ from place to place. We are not responsible for any misuse or outcome there-of (legal, personal, or injury), from purchase and use of our equipment
There is a 30% Cancellation fee (of total invoice amount) if cancellation occurs BEFORE building the building process begins.
Once the building process begins, deposits are NON-Refundable. This is to cover labor and material costs associated with an order.
Returns & Refunds:
To be eligible for a return, we require a receipt or proof of purchase. Your item must be unused and in the original shipping box with padding.
Your package WILL be insured and will require a signature upon its arrival.
If your package is damaged during shipment either direction, that’s on UPS and will be promptly handled. We will get you a replacement Still asap.
HOWEVER.. If you sign for a damaged package, you’re claiming responsibility for the item and it’s condition and are Forfeiting your right to a return.
Filing for a Charge back:
If a charge back is filed before the 12 week make and ship time has expired, Purchaser agrees and understands that all production will be stopped until the chargeback is rescinded, or if Purchaser would like to continue with the chargeback, there will be an 80% fee that covers restocking the item, loss of materials, loss of construction time, and loss of time to respond to premature charge back
You MUST use my preferred carrier shipper for all returns. (UPS) You will be required to cover Return shipping and insurance costs, these are non-refundable
You will be notified once your return is received. It'll then go through our inspection process where we make sure it has not been used or damaged. We will again notify you of our approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will deduct our original cost of shipping from the overall amount refunded. (If applicable)
Contact your bank if you have not received your refund but you feel you should have.
By purchasing from either American Distilling Equipment or American Copper Products LLC you are agreeing to these terms.
Please contact us at Customerservice@americandistillingequipment.com if you have further problems or questions.